Privacy Policy

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, and contact details
• Authentication Data: Login credentials, passwords, and security tokens
• Business Content: Data you upload or create within our services
• Payment Information: Billing details processed securely through third-party payment providers
• Communications: Any messages you send us for support or inquiries

2.2 Information Collected Automatically

• Usage Data: API requests, feature usage, conversation metrics
• Device Information: Device type, operating system, IP address
• Log Data: Timestamps, error logs, system diagnostics

2.3 Information from Third Parties

• Third-Party Services: When you connect or integrate our services with third-party platforms, we may receive necessary data to provide seamless functionality
• Service Partners: Information from partners or vendors who assist in delivering our services
• Publicly Available Information: Information from public sources to enhance our services

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our software products and services
• Create and manage your account and authentication
• Process billing and manage subscriptions
• Send service notifications, updates, and support communications
• Respond to your inquiries and support requests
• Analyze usage patterns and analytics to enhance service quality
• Detect, prevent, and address technical issues, fraud, or abuse
• Comply with legal obligations and enforce agreements
• Personalize your experience based on your preferences

4. How We Share Your Information

We do NOT sell, rent, or trade your personal information. We may share information only in the following circumstances:

4.1 With Your Consent

When you explicitly authorize us to share data with third parties.

4.2 Service Providers

• Cloud Infrastructure: Third-party cloud providers for hosting and data storage
• Payment Processors: Secure payment gateways for billing and transactions
• Analytics Providers: Aggregated, anonymized usage analytics to improve services
• Communication Services: Email and notification providers for customer communications
• Security Partners: Third parties who assist with data security and fraud prevention

4.3 Legal Requirements

We may disclose information if required by law, court order, or governmental authority.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Access controls and authentication
• Regular security audits and updates
• Secure token storage for OAuth credentials

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements

You may request deletion of your account and associated data at any time. Some information may be retained in backup systems for up to 90 days.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Revoke Consent: Disconnect third-party integrations at any time

To exercise these rights, contact us at privacy@kzjinnovations.com

8. Third-Party Services

Our services may integrate with third-party platforms and services. Each service has its own privacy policy, and we encourage you to review them. We are not responsible for the privacy practices or policies of third-party services.

When you connect third-party services to our platform, you are granting us permission to access information necessary to provide integrated functionality. You can manage these integrations and disconnect services at any time.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Cookies and Tracking

We use minimal cookies and tracking technologies:

• Essential Cookies: Required for authentication and service functionality
• Analytics: Aggregated usage data to improve our service

You can control cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: